Chromebooks

The maximum payment option will depend on how long your child has left at the school. For example; if your child is going into Year 7, 8 or 9 you can choose to spread the payments over 12, 24 or 36 months. If your child is in year 10 your maximum term option will be 24months and year 11 will be 12 months.

The benefits of using this programme are:

• Flexible payment options.
• Device cover, protecting the device against theft or accidental damage with no excess and with no set
  limit of claims.
• Easy to use, contact us ticket page to get in touch with our customer service team.
• Full ownership of the device once final payment is made.

Payments will be made via Direct Debit using an online portal provided and administered by Freedom Tech.

If you are interested in the programme but are experiencing financial hardship, or you are eligible to Free School Meals or Pupil Premium, please get in touch with the school for a conversation in confidence, and we will explore what support we can provide.

Please contact Freedom Tech if you have missed a payment using their ticket service www.freedomtech.co.uk/help/

Please note until your payment is made, your repair cover is not valid.

If you can no longer afford the device, please let the school know in case of any eligibility for financial support. If this is not applicable you will need to return the device to the school and let Freedom Tech know via their ticket service www.freedomtech.co.uk/help/

You can either pay off your outstanding balance to keep this device or you can return the device to the school and let Freedom Tech know via their ticket service www.freedomtech.co.uk/help/

Yes, the student can use the device to further enhance their learning and we recommend that you set your security settings on your Wi-Fi accordingly.

Devices are due to be delivered to the school for distribution to parents/students in September. The school will be in touch when they are ready for hand-out.

The device belongs to Freedom Tech whilst the device is subject to a payment plan. The student will be able to use the device 24/7. The student will own the device once the final payment has been made.

One device per student at the school.

Most definitely not! Traditional methods of learning and teaching still have an important place in education and will continue in our school. The device should be seen as an additional educational tool, a tool to enhance learning rather than replace these
methods. This will ensure students’ handwriting skills continue to be developed.

• Support – Drop your chromebrook off to your school and they will send it off for repair.
• Repairs – Repairs carried out by fully qualified technicians.
• Accidents – Repairs for damages caused by accident. Please note the equipment must stay in the possession of the guardian or student
• Faults – Covers any problems covered under the manufacturer's warranty.
• Pre-delivery fault test - A test will be complete prior to shipment to ensure that your device will work when it arrives.
• Free collection and return – No charge for the courier picking up or returning your device.
• All costs included – No extra charge for parts or labour.
• No-fault, no-fee – If they find no problem with the device, you won’t be charged.
• Loan device – You may be offered a temporary replacement while yours is being repaired (ask your school).

• Damage caused by misuse, neglect, or deliberate damage.
• Lost devices – The device must always stay with the student or parent/guardian.
• Cosmetic damage – Scratches or scuffs from everyday use aren’t covered.
• Issues caused by not following the manufacturer's care instructions.
• Collections from anywhere other than your home or the school.
• Repairs will not be returned if your payments are overdue.
• Data loss or damage caused by viruses or outside sources.
• Repairs to accessories (e.g. chargers, styluses, cases).
• Damage caused when the device wasn’t kept in its protective case (if one was provided).

• Simply return the damaged device to the Schools IT department who will log the repair with Freedom Tech and arrange for its collection and
  transportation to the repair centre. Once repaired the device will be returned to school where it can be collected by the student.
• The school may be able to arrange a loan device to cover the period of the repair - this will need to be returned to them. Speak to the school's IT team for more information.

• If your child’s device is damaged or develops a fault during year 4 or 5 of ownership, you can still request a repair through the same
  process as above.
• This type of repair is not covered under warranty and will require a fixed repair and courier fee as outlined above.
  You will need to:
  • Return your damaged device to the schools IT department.
  • The finance team will then invoice you regarding the payment.
  • Make the payment to the school
  • Once payment has been made the IT department will send off your device for repair.