Chromebooks

The maximum payment option will depend on how long your child has left at the school. For example; if your child is going into Year 7, 8 or 9 you can choose to spread the payments over 12, 24 or 36 months. If your child is in year 10 your maximum term option will be 24months.

The benefits of using this programme are:

• Flexible payment options.
• Device cover, protecting the device against theft or accidental damage with no excess and with no set limit of claims.
• Easy to use, contact us ticket page to get in touch with our customer service team.
• Full ownership of the device once final payment is made.

No, everyone is approved.

Payments will be made via Direct Debit using an online portal provided and administered by Freedom Tech.

If you are interested in the programme but are experiencing financial hardship, or you are eligible to Free School Meals or Pupil Premium, please get in touch with the school for a conversation in confidence, and we will explore what support we can provide.

Please contact Freedom Tech if you have missed a payment using their ticket service www.freedomtech.co.uk/help/

Please note until your payment is made, your repair
cover is not valid.

If you can no longer afford the device, please let the school know in case of any eligibility for financial support. If this is not applicable you will need to return the device to the school and let Freedom Tech know via their ticket service www.freedomtech.co.uk/help/

You can either pay off your outstanding balance to keep this device or you can return the device to the school and let Freedom Tech know via their ticket service www.freedomtech.co.uk/help/

Devices are due to be delivered to the school for distribution to parents/students in September. The school will be in touch when they are ready for hand-out.

One device per student at the school.

One device per student at the school.

Most definitely not! Traditional methods of learning and teaching still have an important place in education and will continue in our school. The device should be seen as an additional educational tool, a tool to enhance learning rather than replace these methods. This will ensure students` handwriting skills continue to be developed.

• An easy-to-use help page to raise your ticket supported by a team of fully accredited experts in laptop and tablet repairs
• Repairs for damages caused by accident. Please note the equipment must stay in the possession of the guardian or student
• Repairs for manufacturer warranty faults
• No devices delivered dead on arrival
• No charge for collection, repair, or return
• All parts and labour included
• We won’t charge if no fault is found
• A temporary device to use whilst yours is being repaired

• Repair service if damage to your product is through misuse, deliberate damage, neglect or
  frustration
• Loss of equipment. Please note the equipment must stay in the possession of the guardian or student
• Repair service for cosmetic damage through normal wear and tear
• Repair service where the manufacturer's guidelines on product care have not been followed
• Collection of devices from location other than the school or student home address
• Return of repaired device if parent payments are not up to date
• Data loss or repair costs caused by external factors such as computer viruses
• Damage repairs on consumables such as accessories, chargers, storage media, etc.
• Repair service if your device was not in it’s protective case (if provided as part of the programme)

• School/Parent/Guardian logs the repair claim following the below instruction at https://freedomtech.co.uk/help. (Please refer to the school for their preferred process).
• Complete the requested webform in full to submit a ticket to our repair centre using ticket type ‘Broken Device’ or ‘Claim –Warranty’.
• Once the ticket has been submitted an automated email response containing a unique FTCS_XXXX reference number will be sent to the given email address.
• The repair centre will organise the collection of the device. Contact made within estimated 4 working hours (Monday to Friday)
• The student device will be collected by a courier in a secure box on the arranged date
• Once repaired the device will be delivered back to the collection address, unless otherwise specified.
• Please speak with the school IT department about a temporary loan device. Please note, you must return the loan device to the school when your repaired device is returned.